Frequently Asked Questions - FAQ
0917 is an urban lifestyle brand for go-to apparel and accessories that complement and enhance your contemporary life.
Send us a message on https://m.me/0917LifestylePH for all product or order-related matters. Our chat support is available Monday-Sunday from 10AM-7PM except holidays.
Upon successful confirmation of your order, please allow us the following lead times to deliver our products to you:
Normal delivery schedules:
- Metro Manila: 3-5 business days
- Provincial: 7-10 business days
Yes, we do, but it is still subject to availability of our delivery partners.
We’re working to provide you with express delivery in the future. In the meantime, expect your orders within the indicated delivery time frames or even earlier.
A representative may receive your order on your behalf and please prepare the following documents:
- A signed authorization letter
- A valid ID.
Yes, as long as you indicate your office address during checkout. Send us a message on https://m.me/0917LifestylePH for all product or order-related matters. Our chat support is available Monday-Sunday from 10AM-7PM except holidays.
NOTE: Delivery addresses can only be changed if the orders have not been shipped out yet.
You’ll receive one SMS notification per order number (even if it includes multiple products) and another per item that’s tagged as shipped or out for delivery.
For safety and hygienic purposes, opened face masks or those with broken seals can no longer be returned or exchanged.
If it’s still within 7 days from delivery or of the warranty period, Send us a message on https://m.me/0917LifestylePH for all product or order-related matters. Our chat support is available Monday-Sunday from 10AM-7PM except holidays. We’ll require proof of payment and a photo of the item.
0917 Lifestyle offers returns free of any additional costs. Just make sure that your items fulfills these conditions:
- Ensure that product is within 7 days of receipt
- Acknowledgement receipt available
- Product is not damaged
- Tags are intact (for apparel)
- Original packaging is not damaged
Follow these steps:
- For product returns/exchange, send us a message on https://m.me/0917LifestylePH with the following attachments:
- Acknowledgement Receipt
- Photo of the item
- Reason for returning the product
- Allow for 2-3 business days for us to get back to you to verify and confirm that your refund request has been verified and approved. We will provide the pick-up schedule
- Prepare the package with the original product and acknowledgement receipt
- Hand over to our delivery partner on scheduled pick up date
- Once returned product has been received and reviewed that it is not damaged, we will provide you the replacement.
No, it’s FREE if your request for return/exchange - as long as the amount of the product is the same, has been verified and approved.
