Personal Information is any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual, such as name, gender, date of birth, address, telephone/mobile number, email address, proof of identification, etc. It also includes information about: the services provided to you, such as call/SMS details, location information, and certain information about your rate plans and features, as required by law; the location of your device whenever it is switched on, if you subscribe to location-based services, subject to coverage limitations; Your use of our network, your Internet Protocol addresses, network performance experience, diagnostics, such as signal strength, dropped calls, data failures, and other network performance issues, to help us improve our network and quality of products and services, improve your user experience, determine tailored content, create new products and services, and for other legitimate business purposes.
Non-Personal Information is any information that does not identify you individually, and includes statistical or analytical data, and anonymized or aggregated reports.
USE OF CUSTOMER DATA We may share Customer Data with our subsidiaries, affiliates, partners, and third- party service providers as part of business operations and provision of products and services. Without limiting the generality of the foregoing, Customer Data is used to, among others:
Provide you with your subscribed or availed products and services, including customer support;
Help us improve our network and quality of products and services;
Create new products and services;
Enhance your customer experience and determine tailored content to meet your preferences and needs;
Communicate relevant services and/or advisories to you;
Abide by any safety, security, public service or legal requirements and processes;
Process information for statistical, analytical, and research purposes. The use of your information for statistical, analytical, and research purposes enables us to create anonymized and aggregated insight reports that we use to further improve your user experience and to provide new products and services;
Create a customer portrait based on your demographic, and your behavioral, transaction, and interaction data across all products, systems, devices, and/or interaction channels, which we may use as a basis for sending you commercial and promotional alerts, personalized advertisements, financial service offers, and surveys. To be clear, should we need to share data with third parties for advertising and marketing purposes, we only share anonymized and aggregated data, and not your Personal Information; Compute for a telco score which may be shared with our subsidiaries, affiliates, partners and/or third parties, for various purposes such as, but not limited to, credit scoring, premium subscription offerings, product bundling, consistent with our goal to provide you with new products and relevant offerings to meet your changing needs; and i. Comply with the requirements of the law and legal process, such as a court order; to comply with a legal obligation; or to prevent imminent harm to public security, safety, or order, collectively referred to as “Data Use Purpose.”
Photo or video voyeurism, including the publication or broadcast or transmission through our network of any sexual act or any similar activity without the consent of the person involved and under circumstances in which the person has a reasonable expectation of privacy, is prohibited and unlawful with corresponding penalties under the law.
Child pornography is also prohibited and punishable by law and our network shall not be used in any manner for the storage, transmission, or dissemination of materials containing child pornography. We will report any instances of such activity that we become aware of, to the proper authorities as required by law.
We shall cooperate with law enforcement agencies to curtail criminality and prevent criminals from wreaking havoc over the internet, which shall include the blocking of certain sites or prevention of access to certain individuals, all in accordance with the stipulations of the law and with respect to legal due process.
HIGH-LEVEL PRIVACY PRINCIPLES In addition, we only want the happiest customers, so we commit ourselves to abide by Groupe Speciale Mobile Association (GSMA)’s high-level privacy principles based on internationally recognized and accepted principles on privacy and data protection as follows:
Openness, Transparency, and Notice We are open and honest with you and will ensure that you are provided with clear, prominent, and timely information regarding our data privacy practices. We will provide you with information about the collection of your Personal Information, access, sharing, and further use of your Personal Information, enabling you to make informed decisions about whether to use a mobile application or service.
Purpose and Use We will limit the access, collection, sharing, disclosure, and further use of your Personal Information to meet legitimate business purposes or to otherwise meet legal obligations.
User Choice and Control We will give you opportunities to exercise meaningful choice and control over your Personal Information.
Data Minimization and Retention We will collect, access, and use only the minimum Personal Information necessary to meet legitimate business purposes and to deliver, provision, maintain, or develop applications and services. Personal Information will not be kept for longer than is necessary for those legitimate business purposes or to meet legal obligations, and will subsequently be deleted or rendered anonymous.
Respect User Rights You will be provided with information about, and an easy means to exercise, your rights over the use of your Personal Information.
Security Personal Information will be protected, using reasonable safeguards appropriate to the sensitivity of the information.
Education Education You will be provided with information about privacy and security issues and ways to manage and protect your privacy.
Children An application or service that is directed at children will ensure that the collection, access, and use of Personal Information is appropriate in all given circumstances and compatible with applicable law.
Accountability and Enforcement All responsible persons will be accountable for ensuring that these principles are met.
CONTACT US Should you wish not to:
Have your Personal Information disclosed or processed; b. Receive marketing alerts and promotional messages from us, our subsidiaries, affiliates, and partners,
you may immediately get in touch with us through our website at www.globe.com.ph or by contacting Globe Customer Care ((+632) 7730-1000 or 211 using your mobile phone). For any questions or concerns, you may contact our Data Protection Officer as follows: Data Protection Officer Globe Telecom, Inc. The Globe Tower 32nd Street corner 7th Avenue, Bonifacio Global City, 1643 Taguig City, Metro Manila, Philippines Email: firstname.lastname@example.org