0917 Hello World Sonna Tote Bag

The 0917 Digital Gift Card is not valid for delivery or returns.

FOR DELIVERY:

Upon successful confirmation of your order, please allow us the following lead times to deliver our products to you:

Normal delivery schedules:

• Metro Manila: 3-5 business days
• Provincial: 7-10 business days

FOR RETURN/EXHANGE:

For safety and hygienic purposes, opened face masks or those with broken seals can no longer be returned or exchanged.

0917 Lifestyle offers returns free of any additional costs. Just make sure that your items fulfills these conditions:

• Ensure that product is within 7 days of receipt
• Acknowledgement receipt available
• Product is not damaged
• Tags are intact (for apparel)
• Orginal packaging is not damaged

Follow these steps:

1. For product returns/exchange, send us a message on https://m.me/0917LifestylePH with the following attachments:
   
   
   • Acknowledgement Receipt
   • Photo of the item
   • Reason for returning the product
2. Allow for 2-3 business days for us to get back to you to verify and confirm that your refund request has been verified and approved. We will provide the pick-up schedule
3. Prepare the package with the original product and acknowledgement receipt
4. Hand over to our delivery partner on scheduled pick up date
5. Once returned product has been received and reviewed that it is not damaged, we will provide you the replacement.